Frequently Asked Questions (FAQ)
1️⃣ Ordering & Payments
Q: What payment methods do you accept?
✅ We accept major credit cards, including Visa, MasterCard, and American Express. We also support Apple Pay, Google Pay, and Shop Pay for a seamless checkout experience.
Q: Can I cancel or modify my order after placing it?
✅ Orders are processed quickly, but if you need to make changes or cancel, please contact us immediately. Once shipped, cancellations are no longer possible.
2️⃣ Shipping & Delivery
Q: Do you ship internationally?
✅ Yes! We ship most of our products worldwide using FedEx. Some large items may have shipping restrictions, so please check the product details or contact us for more information.
📩 For international shipping inquiries, contact us at:
✉️ international@kurumaya-tokyo.co.jp
Q: How long does shipping take?
✅ Delivery times vary by location:
- USA Domestic Orders: Usually 3-7 business days.
- Japan to USA Shipping: Typically 10-20 business days.
- International Shipping: Varies by region and carrier.
Q: How do I track my order?
✅ Once your order ships, you will receive a tracking number via email.
3️⃣ Returns & Refunds
Q: Do you accept returns?
✅ Returns are accepted on unused and unopened items within 14 days of delivery. Some products, such as custom orders or special items, may not be eligible for returns. Customers are responsible for all shipping fees, including both delivery and return shipping costs.
Q: How do I request a refund?
✅ If eligible, please contact us at info@kurumaya-tokyo.co.jp with your order details. Refunds are only available for mistakes on our part.
4️⃣ Product & Technical Support
Q: Are your coolants compatible with all vehicles?
✅ Our PG55 Series coolants are designed for a wide range of vehicles, including high-performance, classic, and daily-driven cars. Always check the product description for compatibility.
Q: How do I install Power Steering Neo?
✅ Please refer to our Installation Guide, available on the product page.
Dry Carbon Fiber Care – FAQ
🔹 Why does dry carbon develop white cracks?
Dry carbon is highly sensitive to **UV rays**. Without protection, the resin degrades over time, causing **white cracks and fading**.
Learn more: Why Dry Carbon Develops White Cracks & How to Prevent It.
🔹 How can I prevent this?
- ✔️ Apply a UV-resistant clear coat or ceramic coating.
- ✔️ Avoid prolonged sun exposure.
🔹 Do I need to coat my dry carbon parts?
Yes! **Uncoated dry carbon will degrade** over time. Protect your investment with a **UV-cut clear coat or ceramic coating**.
